Suzanne M. DeMasso – Consent/Liability/Financial Agreements/Privacy

These documents contain important information about the professional services, financial responsibility and business policies of Suzanne M. DeMasso, hereafter, referred to as ‘SMD’. They provide a framework for understanding the services you are considering. Please read them carefully and email SMD any questions you might have before signing them (info-at-suzannedemasso.com). If you decide to use SMD’s services and agree to the terms in these documents, it shall represent an agreement between you and SMD.

Informed Consent:

SMD is a Certified Clinical Emotional Freedom Techniques (EFT) Practitioner. The term "Clinical EFT" refers to the "evidence-based" method that has been validated in numerous research studies.

EFT is a touch-based self-help mental health therapy which draws from acupuncture, exposure therapy, cognitive reframing, and many other time-honored approaches to healing. 

SMD is accredited in Clinical EFT. She completed her Clinical EFT certification with EFT Universe and trained with Master Trainer Dawson Church, PhD and Monica Evans, EFT Universe Trainer. This organization is accredited for Continuing Medical Education (CME/CE) credit for all the major healing professions, including doctors (AMA), nurses (ANCC), psychologists (APA) and social workers (NASWB).

SMD is not a medical practice.

No aspect of SMD’s Services are meant to be a substitute for professional advice from your professional care provider and SMD makes no warranties, express or implied, as to the completeness, accuracy, or appropriateness for any purpose of any information or instruction provided through the Services. You are encouraged to consult with your healthcare provider or other professional care provider with any questions or concerns you may have regarding any health condition or any other condition that you may have before taking any action or engaging in any activity or program, including SMD’s Services.

You acknowledge and agree that when taking any action or participating in any activity, routine or program that may be described in the Services that there is the possibility of physical injury, emotional distress and/or death, and you assume the risk and responsibility for any such results.

You should never disregard medical or other professional advice or delay seeking it. SMD’s Services should not be used in lieu of professional advice given by qualified medical professionals such as your doctor or other professional care provider. It is important that the Services are used only in conjunction with qualified medical guidance and guidance provided by other applicable professional care providers.

You hereby release SMD and waive any and all claims against SMD for any damages you may incur arising out of or related to your use of SMD’s consulting Services, Site, or Products. You further agree to indemnify and hold harmless SMD from any damages, liabilities, losses, or other claims incurred by SMD and arising out of or related to your use of SMD’s consulting Services, Site, or Products.

Cancelation and Reschedule Policy:

Should you need to reschedule a one-on-one Services session, you may do so by providing 24-hour notice in advance of your session by emailing SMD, info@suzannedemasso.com or call 360-390-4101.

Sessions not cancelled 24 hours in advance shall be charged full price. Group Services sessions are not subject to rescheduling, and no refunds are granted if you are unavailable to attend.

Your agreement below indicates that you have read the information in the document above, understand it fully, have discussed any question or matters of concern with SMD and/or others, and agree to abide by its terms during our professional relationship.

Confidentiality and Liability:

I understand that I am entitled to confidentiality with certain exceptions in which reporting may be legally required, such as current abuse of a minor, elderly, or disabled person, or the threat of serious bodily harm to myself or others. Confidentiality may no longer be legally protected should a judge make certain orders in certain legal proceedings, and I have been advised to consult with an attorney if I am involved in a legal situation in which such confidentialities may be at issue.

I understand that SMD may occasionally find it helpful to consult other professionals about her work with me. During a consultation, she will make every effort to avoid revealing my identity. The consultant is also bound to keep the information confidential. If I don’t object, she will not tell me about these consultations unless she feels that it is important to our work together.

I understand that if SMD is asked to provide services to my spouse, partner or another member of my family, I will, in advance, establish the limits of confidentiality with her. I understand that it generally confines a practitioner’s effectiveness when required to keep secrets, so SMD’s policy, in most circumstances, is that what I say and what I do can be shared with my other family members/partners (intimates) SMD is working with. If this is what SMD and I establish, I will not tell her anything I wish to keep secret from my intimates who are receiving sessions from her. If confidential information is a concern, it may be better for each of my intimates to work with different practitioners. Additionally, since SMD’s sessions are conducted via Zoom or another electronic platform, I understand that it is not possible to guarantee the confidentiality of the information, although I recognize that she will not knowingly share my information and identity. I also understand that SMD, with my permission, may record our session(s) to be able to refer to them in order to help me in the best possible way. They are never shared with others without my written permission. She also keeps notes from my sessions in a secure place. These notes can be shared with any medical professionals I may be seeing, only with my written consent, through a secure portal.

I understand that, normally, I will be the one who decides when my work together with SMD will end, but there are three exceptions to this. If SMD determines that she is unable, for any reason, to provide me with the services I am requesting in a professional manner, she will inform me of this decision and refer me to another practitioner who may better meet my needs. Second, if I verbally or physically threaten or harass SMD or her family, SMD reserves the right to terminate me as a client immediately and unilaterally. Third, SMD reserves the right to refuse or terminate a session if I or anyone in the session with me is suspected of being under the influence of a mood-altering substance. I understand that I shall be responsible and charged for the full payment of the normal fee should that happen.

Private Sessions. SMD agrees not to disclose, authorize disclosure, publish, post, circulate or otherwise disseminate any information learned, disclosed, or obtained of any kind, relating directly or indirectly to private sessions. Although confidentiality is required, SMD cannot guarantee that third-party technology and Services used will maintain confidentiality of any digital recordings, and you hereby release SMD from any and all claims associated with the disclosure of information.

Group Sessions. If the Services include any group sessions with third-party participants, you agree not disclose, authorize disclosure, publish, post, circulate or otherwise disseminate any information learned, disclosed, or obtained of any kind, relating directly or indirectly to any third-party participants present at the Services (“Confidential Information”). You further acknowledge and agree that although confidentiality is generally required of all group session participants, SMD cannot guarantee that third-party participants present at the Services will maintain confidentiality of any information you share, and you hereby release SMD from any and all claims associated with the disclosure of information you share at group sessions by a third-party participant.

Group Recordings. When SMD leads a live call, class, workshop, or training, she may record the class for educational purposes. She will often upload the recordings to her students’ portal for current and future students to view. She will never record without student permission as the Zoom service she uses always notifies the students and participants that they are being recorded.

I hereby release SMD from any claims whatsoever which may arise from the publication of videos or recordings.

I acknowledge that I have read and understand the above statements regarding EFT and SMD’s services and have discussed any concerns with her. Therefore, I consent to engage SMD’s EFT services freely and without duress of any kind and agree to indemnify and hold harmless SMD for any information on her website and resources she shares and from any claim, action, loss, liability, damage or suit arising from my participation and use of the information and techniques. I agree to abide by the above terms during our professional relationship.

Financial Agreement:

I understand that sessions must be purchased in advance of my meeting with SMD. I also recognize that, if I purchase a package, there is a discount based upon the number of sessions purchased. I understand that I may also purchase sessions for others and have them contact SMD. 

I acknowledge that any sessions purchased must be used within 1 year of the purchase date.

If we are near the end of a session, and I would like to continue longer than the time I paid for, and if SMD is available, I can continue the session for a longer period at a prorated amount equal to the plan I purchased, due at the end of the session.

Once an appointment has been scheduled, I understand that I shall be expected to pay for it unless I provide SMD with twenty-four-hours’ advance notice of cancellation.  If I am late, I understand that we shall still end our session on time. If I miss a session without cancelling or cancel with less than twenty-four-hours’ notice, I understand that I shall pay for that session unless we both agree that I was unable to attend due to circumstances beyond my control. If we do not both come to that agreement, I understand that I shall not be refunded for that missed session. I recognize that the purchase prices for each type of session package is listed on SMD (calendar service) scheduling link.  I understand that I can transfer unused sessions to someone else if I choose to do so.

I agree to pay for the entire session if I am (or anyone with me is) under the influence of any mood-altering drugs during our scheduled session, even if the session is cut short due to that event.

My agreement below indicates that I have read the financial information in the document above, understand it fully, have discussed any questions or matters of concern with SMD and agree to abide by its terms during our professional relationship.

Privacy Policy

This policy describes how Suzanne M. DeMasso uses, and shares personal information.  

Types Of Information We Collect.

The following provides examples of the type of information that we collect from you and how we use that information, and what our interest is in using that information. 

Account Registration

We collect your name, email address and contact information when you create an account with us to use our Products and/or Services.

We have a legitimate interest in providing information to you to provide the Products and/or Services.

Subscriber Information

We collect the name, email and contact information, of our subscribers and their Company and possibly their employees with whom we may interact.

We have a legitimate interest in contacting our subscribers and communicating with them concerning normal administration.

Cookies and First Party Tracking

We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed.

We have a legitimate interest in making our website operate efficiently.

Cookies and Third Party Tracking

We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites.

We have a legitimate interest in engaging in behavior-based advertising.

Email Interconnectivity

If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners.

We have a legitimate interest in understanding how you interact with our communications to you.

Feedback/Support

If you provide us feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.

We have a legitimate interest in receiving, and acting upon, your feedback or issues.

Mailing List

When you sign up for one of our mailing lists, we collect your email address or postal address.

We have a legitimate interest in sharing information about our organization.

Mobile Devices

We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website.

We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.

Payments

We collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you subscribe to our Products and/or Services.

We use your information to perform our contract to provide you with our Products and/or Services.

Website interactions

We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.

We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.

Web logs

We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.

We have a legitimate interest in monitoring our networks and the visitors to our website. Among other things, it helps us understand which of our services is the most popular.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, partners, our affiliates, or publicly available sources.  

Use And Processing Of Information.

In addition to the purposes and uses described above, we use information in the following ways: 

To identify you when you visit our website.

To provide services.

To improve our service offerings.

To streamline the donation or payment process.

To conduct analytics.

To respond to inquiries related to support, employment opportunities, or other requests.

To send promotional materials, including information relating to our services or promotions.

For internal administrative purposes, as well as to manage our relationships.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose.  For example, if you complete an online donation, we will collect your information to perform our contract with you, but we also collect your information because we have a legitimate interest in maintaining your information after your donation is complete so that we can quickly and easily respond to any questions about your donation.  As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

Sharing Of Information.

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

Affiliates and Acquisitions. We may share information with our affiliates (e.g., parent organization, sister organization, joint ventures, or other organizations under common control). If another organization acquires, or plans to acquire, our Company, operations, or our assets, we will also share information with that organization, including at the negotiation stage.

Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.

Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

Service Providers. We share your information with service providers. Among other things service providers help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of Services.

Your Choices.

You can make the following choices regarding your personal information:

Access To Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.

Changes To Your Personal Information. We rely on you to update and correct your personal information. Note that we may keep historical information in our backup files as permitted by law. If our website does not permit you to update or correct certain information contact us at the address described below.

Deletion Of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.

Objection to Certain Processing. You may object to our use of your personal information by contacting us at the address described below.

Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.

Revocation Of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Our website permits you to create an account.  When you do you will be prompted to create a password.  You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you.  You should notify us of any unauthorized use of your password or account.

California Privacy Act

Under California law, residents of California are permitted to request details on how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make a request, please contact us at info@suzannedemasso.com.

Children’s Privacy

We do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, you can look at our websites, but you should not make a purchase, register, or submit personal information to us.  If you feel that we have collected data on a child, please reach out to us at info@suzannedemasso.com so that we can take appropriate action. 

Users Outside the United States 

If you are a non-U.S. user of the Site, by visiting the Site and providing us with data, you understand and agree that the data you provide to us may be processed for the purposes listed in this Policy. You also understand and agree that the data you provide to us may be processed in the United States. U.S. laws regarding the processing of data may be less stringent than the laws of your country. By providing your data, you consent to this processing.

Residents of the European Economic Area

Upon request, residents of the EEA have the right to access the information we process about you, and to request that we correct, modify, or erase that information. You also have the right to opt out of or restrict certain types of processing subject to applicable legal restrictions. If you have any questions or you would like to exercise any of these rights, please reach out to info@suzannedemasso.com. We may take reasonable steps to verify your identity before granting access or making corrections.

Miscellaneous 

The following additional information relates to our privacy practices:

Transmission Of Information To Other Countries. As a Company located in the United States, we process personal information in the United States. If you provide your personal information to us your information will be processed in the United States where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including the United States.

Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that we do not own.

Changes To This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.

Contact Information.  If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below.  We will attempt to respond to your requests and to provide you with additional privacy-related information. 

We are committed to protecting your privacy. Your personal data is collected and used solely for the purpose of operating and improving our business operations. We do not share your information with third parties for marketing purposes.

Data Use: Your information is used only to provide and enhance our services, manage your account, and communicate with you regarding our business relationship.

Data Sharing: Your data will not be transferred to external organizations. We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

Safeguards: We implement appropriate security measures to protect your data from unauthorized access, disclosure, or sharing.</li>

Opt-Out: You have the right to opt out of data collection or request deletion of your personal information at any time. To exercise this right, please contact us using the information provided below.

Contact Information: For any questions or requests regarding your personal data, please contact us at info@suzannedemasso.com 360-390-4101

By providing your phone number, you consent to receive customer care messages from Suzanne DeMasso. Message frequency may vary. On average, you may receive 1-2 messages per month. Message and data rates may apply.

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  Effective Date: May 23, 2025